We make sure to serve our customers with an awesome online furniture shopping experience by offering the best quality products. We ensure to resolve any issues in case you are not satisfied. Our return & refund policy process is as below.

What if you have received a damaged product?

In case you receive a product that has been damaged during the transit or is defective we sincerely apologize for the inconvenience and would request the customer to file a return request via an email on care@woodofa.com with the complain details or by placing a call on +91-9811081526.

What if you wish to cancel your order?

Cancellations are not permitted once the order is placed. In case of any exception, please speak to our customer care and they will assist you in the best possible way. No refund will be made in case of cancellations for Part Payment the advance amount will be forfeited as cancellation charges.

How does the return & refund process work?

Upon receiving the refund request our customer care executives shall get back via an email or call to understand the damage caused and further we would initiate a reverse logistic at a complete cost liability of the company Woodofa if there is a genuine problem.

What if a replacement of the product is not available?

In case we are not able to process the replacement for the same product, we ensure a 100% money-back guarantee in such circumstances.

How do I receive the refund amount?

The creditable refund amount is processed via the same means through which the order was placed.

How long does the refund take?

The estimated time duration that shall be required to process the refund amount shall be 7 working days.