Do you ship to my city and location?
We currently deliver only in Delhi NCR and are coming to other cities soon.
What is the estimated delivery time?
Once you have ordered, sit back and relax. We treat each order as a priority and aim to dispatch your goods as soon as possible. Please note the delivery time may vary depending upon the size of your purchased furniture item. To calculate the estimated delivery time of your order, please refer to the list below:
- Small Sized Furniture Items: 7-14 Business Days
- Heavy Furniture Items: 20-25 Business Days
- *Please note : Above time is just for reference, due to unforeseen circumstances your order might be delayed. But our customer team will ensure you to communicate the same and help you experiencing an awesome furniture buying.
- Are there any shipping charges or any additional hidden charges?
- No, shipments are free of charge. Only in case of Heavy Furniture Items, we might ask you for shipping charges.
- How do I track my order?
- We try our best to deliver your product before you can even think 'Where is it now?' :) i.e. well within 15 days of your order (or 15 days of the promised shipment date in the case of pre-orders). In a few cases however, we take closer to our promised 12 - 15 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number or email us at email@example.com. Each product is being shipped by our professional shipping partners. We will also provide you Way-bill no so that order can also be tracked online.
- What should I check when the product is delivered to me?
- Please check for all the following items when the product is delivered to you:
- Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations.
- For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 10 mm difference), then our team will install bushes at the foot of that leg to balance the product better; in case the uneven leg is more than 10 mm, then we will take the item back to provide a replacement (or a repair) based on extent of change needed
- For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
- Currently we make sure that the internal areas of storage products are well finished to not have any loose pieces / splinters to hurt your arms; however the extent of polish of internal areas may not match with the extent of polish on external areas.
- Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots - small knots which structurally don't impact the product will be fully filled with putty and polished to make sure that they don't hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products
- Hard wood products may expand a small extent during the summer months because of which some drawers may get stuck. There is nothing to worry on this front – it’s a common problem and can be solved very easily with your local carpenter. If not, you can give us a call at our customer care no and we will guide you for the same.
Please check your product thoroughly while our delivery person is at your place. Once the product is delivered and our delivery team leaves your location we won’t be accepting returns.What if I have received a damaged product?
We work with sellers who have highly specialized quality control measures that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. Please get in touch with us on our customer care number or write to us at firstname.lastname@example.org.
Our team will assess the damage and revert within 1-2 days with a solution. We will either replace the piece or take any other corrective measure to solve the problem.What if I do not like the product or cannot take delivery of my order? Can I cancel the order?
Cancellations are not permitted once the order is placed. In case of any exception, please speak to our customer care and they will assist you in the best possible way. No refund will be made in case of cancellations for Part Payment the advance amount will be forfeited as cancellation charges.FOR ALL PRODUCTS
Once we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1 year service warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery. Our delivery staff will assist the customers with any questions they have.